Yes, you must have an account. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

Simply follow the 'Forgot your password?’ link on our SIGN IN page and enter your email address. You’ll then receive an email to reset your password.

Stay informed of new arrivals, trends, and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’’

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style.

SoulofMu will take payment at the point your order is placed on our site.

• Visa
• MasterCard
• American Express
• PayPal
• Apple Pay

Absolutely! We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Soulofmu privacy policy.

We ship most in-stock items within 2-3 business days of receiving your order. Shipping costs will be allocated across shipments, based on their value, but the total amount paid for shipping will never exceed the shipping cost total provided to you at checkout. Occasionally, items may be out of stock and will be canceled from your order, unfortunately. You will be notified by email about any cancellation in this case. We will not charge you for items that are canceled.

When your order ships, we will send you a shipping notification email with tracking information. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

Soulofmu is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe, secure place at your delivery address. If you believe your package may have been lost or stolen, please first contact the carrier with your tracking number. You may contact our customer service at contact@soulofmu.com team with any further assistance.